Terms of Service
Last updated: July 2026
These Terms of Service govern the use of the Contrixt SaaS platform, provided by awxconsulting by Alina Koch.
This is a translation. The German version prevails.
1. Scope
These Terms of Service apply to all contracts for the use of the Contrixt SaaS platform between awxconsulting by Alina Koch (the "Provider") and its customers. The Provider offers its services exclusively to businesses within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG); conclusion of a contract with consumers is excluded. By registering, the customer confirms that it uses the platform exclusively for business purposes.
Deviating, conflicting or supplementary terms and conditions of the customer do not become part of the contract unless the Provider expressly agrees to their applicability in writing.
2. Conclusion of contract
The customer may first try Contrixt free of charge and without obligation for 14 days. No costs are incurred during this trial period, and it does not automatically create an obligation to continue using the service.
If the customer wishes to continue using the platform beyond the trial period, it books a paid subscription according to the plan it selects. The contract is concluded through the customer's registration or order and its confirmation by the Provider (e.g. by email or by activation of the booked plan).
3. Scope of services
The Provider makes Contrixt available for use as software-as-a-service over the internet. The specific scope of functionality depends on the plan booked by the customer.
The Provider strives for high availability of the platform in accordance with the principles of reasonable commercial diligence. No specific availability is guaranteed in the form of a service level agreement under the standard plan. The Provider is entitled to temporarily restrict or suspend availability of the platform for maintenance work; planned maintenance windows will be announced where possible.
4. Customer obligations
The customer must keep its access credentials (in particular username and password) confidential and protect them from access by third parties. If misuse is suspected, the customer must inform the Provider without delay.
The customer undertakes to use the platform only within the framework of applicable law and these Terms of Service. The customer alone is responsible for the accuracy and currency of the data it enters into the platform.
5. Prices & payment
The prices published at the time the relevant plan is booked apply. Billing takes place monthly in advance. All prices are exclusive of statutory value added tax at the applicable rate.
If the customer defaults on payment, the Provider is entitled to restrict or suspend access to the platform until the outstanding amount is settled; further statutory claims of the Provider remain unaffected.
6. Term & termination
Paid subscriptions run on a monthly basis and may be terminated by the customer at any time with effect from the end of the then-current billing period. Termination may be given via the platform or in text form (e.g. email). Either party's right to extraordinary termination for good cause remains unaffected.
7. Data protection
The Provider processes the customer's personal data in the course of performing the contract in accordance with its Privacy Policy. To the extent the customer processes personal data of third parties (e.g. its own employees or customers) via the platform, the Provider acts as a processor within the meaning of Art. 28 GDPR. The Provider makes a corresponding data processing agreement available to the customer in the order process or directly within the application.
8. Limitation of liability
The Provider is liable without limitation for damages caused by intent or gross negligence. In the case of slight negligence, the Provider is liable only for the breach of material contractual obligations and limited to the typical, foreseeable damage.
In any case, the Provider's liability is limited in amount to the total fees actually paid by the customer during the 12 months preceding the event giving rise to the damage. Liability for personal injury and liability under mandatory statutory provisions (in particular the Austrian Product Liability Act) remain unaffected by this limitation.
9. Right to amend
The Provider reserves the right to amend these Terms of Service with effect for the future, in particular to reflect changes in the legal situation, case law or the scope of services offered. Amendments will be communicated to the customer by email with a reasonable notice period of at least four weeks before they take effect.
If the customer does not object to the amendment within this period, the amended Terms of Service are deemed accepted. The customer will be separately informed of this consequence in the notice of amendment. If the customer objects in due time, it is entitled to terminate the contract with extraordinary effect as of the date the amendment takes effect (special right of termination).
10. Final provisions
These Terms of Service are governed by Austrian law, excluding its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent legally permissible, the competent court in Vienna, Austria has jurisdiction over all disputes arising out of or in connection with this contract.
Should individual provisions of these Terms of Service be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.
Governing language: The German version of these Terms of Service prevails; this English translation is provided for convenience only.